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Cookie Policy

How we use cookies and cookie-like technologies:

At Nutricia, we want to be open and transparent in the way we use cookies and what this means for you. Some of the cookies we use are essential for the functionality of the Nutricia Care App (“App”) but there are also cookies that you can opt out of or block.

We strive to provide you with sufficient information on the cookies we use so you can make an informed choice on the information you share with us.

If you have any further questions or comments, feel free to contact us via our contact page.

What are cookies?

A cookie is a small file saved on your computer or mobile device. It has a unique ID assigned to your device and enables the App to remember your actions and preferences (such as location, language, font size and other display preferences) over a period of time.

Not all cookies contain personal information but where they do, we will treat this information as personal data in accordance with our Privacy Statement. We also treat cookie information as personal data where it is associated with your account or other contact information.

Types of cookies

There are two broad categories of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until deleted manually or automatically. Session cookies remain on your device until you close your browser and are thereby automatically deleted.

Why do we use cookies?

Generally speaking, there are a few reasons why we may use cookies:

  • Cookies that are strictly necessary for the App to function and to enable you to make use of the services we provide;

  • Cookies that collect data related to the use of our App and the performance of it. We use this information to improve our online products and services;

  • Cookies that we use to personalize and optimize your experience on our App. These cookies store information on your choices such as text size, language and screen resolution.

  • Cookies that are placed by third parties for enhanced services (such as social media cookies) or for advertising purposes.

Please see below for further information on the types of cookies we use.

Strictly necessary cookies

These are cookies that we need to be able to offer you a proper functioning App and which enables you to make use of the services we provide.

If these cookies are blocked, you will not be able to make use of our App.

List of strictly necessary cookies

Analytics and performance-related cookies

These cookies help us measure traffic patterns to determine which areas of our App have been visited. We use this to research a visitor’s habits so that we can improve our online products and services. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyze trends, administer the App, track users’ movements, and gather broad demographic information.

These cookies are not essential to the App and we will always ask for your consent before placing these cookies. Your consent will be valid for up to 13 months. You can withdraw your consent at all times. See more information in the Your Preferences section below.

List of performance cookies

Cookies for personalisation

These cookies enable us to recognise your computer and greet you each time you visit our App without bothering you with a request to register or to log in.

These cookies are not essential to the App but enhance the experience for you. We will always ask for your consent before placing these cookies. Your consent will be valid for up to 13 months. You can withdraw your consent at all times. See more information in the Your Preferences section below.

List of personalisation cookies

Third-party cookies

These are cookies placed on our App by third parties on our behalf. The cookies enable us to generate personalized advertisements on other Apps, which are based on information about you such as your page views on our App.  We do not use third party cookies on the Nutricia Care App.

Your preferences

It’s possible to restrict or block cookies or even delete cookies that have already been placed on your device. If you do so, you may not be able to access certain parts of our App and we may think that you have never visited us before and will therefore show you the Cookie Notice again and ask for your consent in placing cookies.

You can also restrict or block cookies by changing your browser’s settings. The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies.


» Firefox:

  • Click on the menu button and select "Options".

  • Select the "Privacy" panel.

  • Set the "Storage Rules" menu to "Use Custom Settings for History".

  • Clear the "Accept cookies" checkbox.

  • Any changes you have made will be automatically saved.


» Internet Explorer :

  • Click the Tools button, then click "Internet Options".

  • Click the "Privacy" tab, then under "Settings", move the cursor up to block all cookies or down to allow all cookies, then click OK.


» Google Chrome:

  • Select the Chrome menu icon.

  • Select "Settings".

  • At the bottom of the page, select "Show advanced settings".

  • In the "Privacy" section, select "Content Settings".

  • Select "Prohibit all sites from storing data".

  • Select OK.


» Safari:

  • Click "Settings"> "Safari"> "Privacy"> "Cookies and Website Data"

  • Then select "always block".


» Opera:

How to contact us

If you have any questions, comments or complaints regarding cookies, please contact us via our contact page.

You can also contact our Data Protection Officer directly via email at:

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